Paige Clarke
About Paige Clarke
Paige Clarke serves as the Director of Customer Experience Programs at WalkMe™, where she has worked since 2022. With a background in customer success and program strategy, she has held various roles at WalkMe™ since 2018 and has contributed to industry discussions as a panel speaker.
Current Role at WalkMe
Paige Clarke currently serves as the Director of Customer Experience Programs at WalkMe™, a position she has held since 2022. In this role, she focuses on enhancing customer experience and implementing strategic initiatives that align with the company's objectives. Additionally, she has been leading the Women's Employee Resource Group (ERG) since 2021, promoting diversity and inclusion within the organization.
Previous Experience at WalkMe
Prior to her current role, Paige Clarke held several positions at WalkMe™. She worked as a Senior Lead in Program Strategy from 2020 to 2022 and as a Senior Strategic Customer Success Manager for five months in 2018. She also served as a Strategic Customer Success Manager and a Professional Services Manager for Strategic Accounts. Her extensive experience at WalkMe™ spans various roles that contributed to her expertise in customer success and program management.
Education and Professional Development
Paige Clarke has a strong educational background. She earned her Master of Business Administration (M.B.A.) in Intercultural Communication & Development from the University of Denver - Daniels College of Business. Additionally, she studied International Business at the same institution. Paige also completed courses in Data Analytics and Digital Marketing at General Assembly, enhancing her skills in data-driven decision-making and marketing strategies.
Achievements in Digital Adoption
Paige Clarke has played a significant role in developing and leading a company-wide strategy on the Center of Excellence (CoE) at WalkMe™. This initiative included a programmatic approach, a framework for execution, and the integration of content into Customer Success methodology. She also digitized a self-serve version of the customer portal known as DAP Blueprint. Her contributions have established scalable processes within product management and positioned her as a Subject Matter Expert (SME) on Digital Adoption Platforms (DAP).
Industry Engagement and Thought Leadership
Paige Clarke actively engages with industry analysts such as Gartner, Forrester, and IDC, contributing to thought leadership initiatives. She conducts global enablement sessions across various regions, including the US, EMEA, and APAC, focusing on specific programs. Additionally, she has been featured as a panel speaker at customer conferences, where she shares insights and participates in discussions on industry trends and best practices.