Parimala Agnihotri
About Parimala Agnihotri
Parimala Agnihotri is a Customer Success Manager at WalkMe™, where she has worked since 2023. She has extensive experience in customer success and technical support roles across various companies, including Imperva and Anomali.
Work at WalkMe
Parimala Agnihotri has been serving as a Customer Success Manager at WalkMe since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients maximize the value of WalkMe's solutions. Her responsibilities include managing customer relationships and providing support to help clients achieve their business objectives.
Previous Experience in Customer Success
Before joining WalkMe, Agnihotri worked at Anomali for five years, where she held the position of Customer Success Operations Manager from 2018 to 2023. Additionally, she served as a Technical Account Manager at Anomali from 2016 to 2018. Her experience in customer success roles has equipped her with skills in client management and operational efficiency.
Technical Support and Engineering Background
Agnihotri has a strong technical background, having worked at Imperva in various roles. She began as a Technical Support Engineer from 2008 to 2011, then transitioned to a Product Support Engineer from 2012 to 2013, and later became a Senior Product Support Engineer from 2013 to 2015. This experience provided her with in-depth knowledge of technical support and product management.
Education and Expertise
Agnihotri holds a Master of Science in Electrical Engineering with a focus on Computer Networking and Communications from San Jose State University. She also earned a Bachelor of Technology in Electrical Engineering from Jawaharlal Nehru Technological University. Her educational background supports her expertise in technical and customer success roles.
Early Career Experience
Agnihotri began her career with internships that provided foundational experience in technical roles. She worked as a Graduate Technical Intern at Intel in 2007 and as a QA Intern at Certus Software Inc. in 2005. Additionally, she briefly worked as a QA Engineer at Array Networks in 2008. These early roles contributed to her technical skill set.