Reetu Valecha
About Reetu Valecha
Reetu Valecha is a Senior Customer Success Manager currently working at WalkMe™ in California. With extensive experience in customer success and change management, Valecha has held various roles across multiple organizations, including Infosys and the NSW Department of Customer Service.
Current Role at WalkMe
Reetu Valecha serves as a Senior Customer Success Manager at WalkMe™, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of WalkMe's digital adoption solutions. Her responsibilities include managing client relationships and driving user engagement to maximize the value of WalkMe's offerings.
Previous Experience in Customer Success and Change Management
Before joining WalkMe™, Valecha accumulated extensive experience in customer success and change management. She worked at the NSW Department of Customer Service as a Senior Change and Digital Adoption Manager from 2020 to 2023. Prior to that, she held the position of Change Manager at Westpac Group for six months in 2016 and served as a Change Manager at the NSW Department of Finance, Services and Innovation from 2017 to 2018.
Career Background at Infosys
Valecha's career began at Infosys, where she worked in various roles over several years. She started as a Software Engineer from 2004 to 2007, then progressed to Programmer Analyst and Team Lead from 2007 to 2009. After a brief period as a Consultant from 2009 to 2011, she returned to Infosys as a Senior Consultant from 2011 to 2013, gaining experience across India, the United Kingdom, and Australia.
Education and Qualifications
Reetu Valecha earned her Bachelor of Engineering (B.E.) in Electronics & Telecommunications from Cummins College of Engineering, University of Pune, India. She studied there from 2000 to 2004, laying a strong foundation for her technical and engineering skills that she has applied throughout her career.
Consulting Experience at Terra Firma Business Consulting
Valecha worked as a Senior Business Consultant at Terra Firma Business Consulting from 2013 to 2015 in Sydney, New South Wales, Australia. In this role, she provided strategic consulting services, contributing to various projects that focused on business transformation and operational efficiency.