Reut Admon
About Reut Admon
Reut Admon is a Senior Technical Support Engineer at WalkMe™ in Tel Aviv-Yafo, Israel, with a background in customer service and technical support spanning over a decade. She has experience mentoring junior team members and collaborating with various departments to resolve critical issues.
Work at WalkMe
Reut Admon has been employed at WalkMe™ as a Senior Technical Support Engineer since 2023. In this role, she is responsible for addressing technical issues and providing support to clients. Her position requires collaboration with various teams, including Development, QA, and Product Management, to ensure timely resolution of critical issues. Prior to her current role, she served as a Technical Support Engineer at WalkMe™ from 2022 to 2024, where she gained valuable experience in technical support and customer service.
Previous Experience
Before joining WalkMe™, Reut Admon held several positions that contributed to her expertise in customer support and service. She worked as a Customer Service Support Specialist at Eitan Medical from 2019 to 2021. Additionally, she served as an Archives Manager at Friedman, Yunger & Co. from 2015 to 2019. Her earlier experience includes working as a Personal Assistant at Lior Suchard Ltd. from 2012 to 2015 and as a Flight Attendant for EL AL Israel Airlines from 2010 to 2011.
Education and Expertise
Reut Admon studied at Kibbutzim College, where she focused on Youth Education and earned a Bachelor of Education (BEd). Her educational background supports her professional roles, particularly in mentoring junior members of her team. She provides guidance, training, and support, leveraging her knowledge to enhance the skills of less experienced colleagues in the technical support field.
Mentorship and Team Collaboration
In her current role, Reut Admon actively mentors junior members of the technical support team. She plays a crucial role in providing training and guidance, helping to develop their skills and knowledge. Reut collaborates closely with cross-functional teams to escalate and resolve critical issues, ensuring that customer needs are met efficiently and effectively.