Scott Ballard
About Scott Ballard
Scott Ballard serves as the Sr. Renewals Manager at WalkMe™, a position he has held since 2021. He has over 15 years of experience in sales and account management, with a strong focus on renewals and SaaS/cloud technologies.
Work at WalkMe
Scott Ballard has been serving as the Sr. Renewals Manager at WalkMe since 2021. In this role, he focuses on managing customer renewals and ensuring client satisfaction. His responsibilities include developing strategies to enhance customer retention and leveraging insights from customer interactions to improve service offerings. Ballard's experience in renewals emphasizes the importance of post-sales engagement in driving business success.
Previous Experience in Sales and Renewals
Before joining WalkMe, Scott Ballard held several positions that contributed to his expertise in sales and renewals. He worked as a Sr. Enterprise Account Executive at Egnyte from 2018 to 2020, and as a Renewals Manager at Elastic from 2020 to 2021. His earlier roles include Account/Renewals Manager at IdentityMind Global and Regional Sales Manager at Act-On Software, Inc. These positions equipped him with a comprehensive understanding of the SaaS/cloud industry and customer relationship management.
Education and Expertise
Scott Ballard studied at North Idaho College from 1985 to 1988. His education laid the foundation for his career in sales and account management. He is fluent in Salesforce CRM, which is essential for accurate forecasting and managing complex sales cycles. With over 15 years of experience, Ballard specializes in aligning SaaS/cloud and on-premise technologies to address business challenges.
Background in Management
Scott Ballard's career began in the restaurant industry, where he worked as an Area General Manager at Pizza Hut from 1994 to 2005. This experience provided him with valuable management skills and insights into customer service. His transition into technology sales and renewals reflects his adaptability and commitment to leveraging his management background in diverse business environments.
Skills in Sales Strategy and Collaboration
Scott Ballard is known for his ability to leverage the talents and skills of other departments to enhance sales outcomes. His strategic approach focuses on increasing win percentages and deal sizes, demonstrating his understanding of the collaborative nature of successful sales processes. This skill set is particularly valuable in his current role at WalkMe, where cross-departmental collaboration is essential for driving customer success.