Serge Letourneau, B. Eng
About Serge Letourneau, B. Eng
Serge Letourneau is an Account Director at WalkMe™, specializing in digital adoption strategies for the Financial Services Industry. With extensive experience in sales management across various technology companies, he focuses on enhancing user experience and enabling organizations to achieve significant returns on investment.
Work at WalkMe
Serge Letourneau serves as the Account Director for Named Accounts at WalkMe™ since 2021. In this role, he focuses on driving digital adoption strategies that enhance user experience across various sectors. He has contributed to the implementation of WalkMe's Digital Adoption Platform, which Forrester Research projects to deliver a 368% ROI. Letourneau utilizes WalkMe's no-code content publishing tool to improve self-service enablement and facilitate effective change management execution.
Previous Experience
Before joining WalkMe, Serge Letourneau held several positions in sales and account management. He worked at TeraRecon Inc. as Regional Sales Manager for Eastern Canada and Upstate New York from 2006 to 2013. He then served as a Strategic Account Executive at Celonis for eight months in 2020-2021. Letourneau also worked as a Senior Account Executive at Workday from 2015 to 2016 and as a Regional Sales Executive at SAP Concur from 2016 to 2020. His career includes roles at TIBCO Software Inc. and GE, contributing to his extensive experience in sales management.
Education and Expertise
Serge Letourneau holds a Bachelor of Engineering (B.Eng.) from Clarkson University. He also studied Business Administration at Edouard Montpetit College, where he earned an Associate degree. Additionally, he completed an 18-month Sales Trainee program at Ingersoll-Rand USA, focusing on Enterprise Technical Sales. His educational background supports his expertise in driving digital user experience improvements across various sectors, including Human Resources, Wealth, Retail, Business Banking, and Compliance.
Specialization in Digital Adoption
Serge Letourneau specializes in enabling organizations to enhance their digital adoption strategies, particularly in the Financial Services Industry. His focus is on helping organizations become top global brands by improving digital user experiences. Letourneau's work involves implementing strategies that facilitate effective change management and self-service enablement, ensuring that organizations can adapt to the evolving digital landscape.