Sergio Plotnik
About Sergio Plotnik
Sergio Plotnik serves as the Senior Director of Customer Success Operations at WalkMe™, where he has worked since 2022. He has over two decades of experience in customer success and operations across various industries, including technology and finance, and has held senior roles at several prominent companies.
Current Role at WalkMe
Sergio Plotnik serves as the Senior Director of Customer Success Operations at WalkMe™, a position he has held since 2022. In this role, he is responsible for overseeing customer success initiatives, ensuring that clients receive optimal support and value from the company's solutions. His work involves acting as a liaison between various teams, including sales, service, product, and support, to enhance customer satisfaction and drive business outcomes.
Previous Experience at ServiceNow
Prior to his current role, Sergio Plotnik worked at ServiceNow for four years, where he held two positions. From 2018 to 2020, he served as a Customer Success Executive, followed by his role as Senior Principal Customer Success Architect from 2020 to 2022. In these positions, he focused on enhancing customer engagement and success through strategic initiatives and architectural guidance.
Educational Background
Sergio Plotnik has a solid educational foundation in engineering and information systems. He studied at the Technion - Israel Institute of Technology, where he earned a Bachelor of Science in Engineering from 1981 to 1986. Additionally, he pursued two MBA degrees in Information Systems from Universidad del Salvador and the University at Albany, completing his studies between 2000 and 2002.
Diverse Industry Experience
Sergio Plotnik possesses extensive industry experience across various sectors, including banking, insurance, healthcare, technology service delivery, retail, leisure, and manufacturing. His background includes significant exposure to international economic, legal, social, geographic, and cultural business diversities, enhancing his ability to navigate complex environments and deliver effective solutions.
Global Expertise in SaaS Solutions
Sergio Plotnik has a successful track record in driving cloud and hybrid solutions for Fortune 500 companies. He has developed and delivered success frameworks and methodologies focused on business transformation, leveraging his global experience with complex multinational SaaS enterprise solutions. He is fluent in English, Spanish, and Hebrew, which supports his ability to engage with diverse client bases.