Shannon Weber
About Shannon Weber
Shannon Weber serves as the Senior Manager of Scaled Customer Success and Customer Success Operations at WalkMe™ since 2021, bringing over a decade of experience in technology and SaaS industries. Her career includes various roles in customer success and implementation across multiple companies, highlighting her expertise in developing best practices for customer success at scale.
Work at WalkMe
Shannon Weber has been serving as the Senior Manager of Scaled Customer Success and Customer Success Operations at WalkMe since 2021. In this role, she is responsible for developing and implementing best practices for customer success at scale. Prior to her current position, she held various roles within WalkMe, including Manager of Scaled Customer Success and Senior Implementation Consultant. Her tenure at WalkMe reflects her commitment to enhancing customer experiences and operational efficiency.
Professional Experience in Customer Success
Shannon Weber has over a decade of experience in technology and SaaS companies, specializing in customer success and implementation. Before joining WalkMe, she worked at several organizations, including Meltwater as a Client Success Account Manager and ConveyIQ as a Customer Success Manager. Her diverse roles have equipped her with a comprehensive understanding of customer needs and effective strategies for success.
Educational Background
Shannon Weber studied at the University of North Carolina Wilmington from 2007 to 2009. She later attended the University of North Carolina at Chapel Hill, where she earned a Bachelor of Science in Business Administration with a concentration in Marketing from 2009 to 2011. Her educational background provides a solid foundation for her career in customer success and management.
Previous Roles in Technology Companies
Throughout her career, Shannon Weber has held various positions in notable technology companies. She worked at Avaya as a Global Account Manager and at Citrix as an Associate Corporate Sales Representative. Additionally, she has experience as an Implementation Consultant at WalkMe and has contributed to client success at Meltwater and ConveyIQ. These roles have enhanced her expertise in customer engagement and operational strategies.
Focus on Customer Success Best Practices
In her current role at WalkMe, Shannon Weber is focused on developing best practices for customer success at scale. This involves creating strategies that enhance customer engagement and satisfaction across various platforms. Her extensive experience in customer success management allows her to implement effective solutions that meet the needs of clients in a rapidly evolving technology landscape.