Terri Crymes
About Terri Crymes
Terri Crymes is the Principal Instructor at the Digital Adoption Institute and has a background in customer success and implementation roles at various companies, including WalkMe™ and Cars.com. She holds a BFA in Musical Theatre from the University of Central Florida.
Current Role at Digital Adoption Institute
Terri Crymes serves as the Principal Instructor at the Digital Adoption Institute, a position she has held since 2021. In this role, she focuses on educating individuals and organizations on digital adoption strategies and best practices. Her expertise contributes to enhancing user engagement and optimizing technology utilization.
Previous Experience at WalkMe
Prior to her current role, Terri Crymes worked at WalkMe as a Customer Success Manager from 2018 to 2021. During her three years in this position, she was based in Raleigh, North Carolina. Her responsibilities included ensuring customer satisfaction and facilitating the successful implementation of WalkMe's digital adoption solutions.
Career at Cars.com
Terri Crymes held multiple roles at Cars.com between 2014 and 2017. She began as an Account Manager for one year, followed by two years as an Implementation Specialist in Customer Success. Her work in these positions involved managing client relationships and supporting the implementation of services to enhance customer experiences.
Educational Background
Terri Crymes studied at the University of Central Florida, where she earned a Bachelor of Fine Arts (BFA) in Musical Theatre. Her education spanned from 1999 to 2003, providing her with a foundation in performance and communication skills that have likely influenced her professional interactions.
Early Career Experience
Before her roles in customer success and digital adoption, Terri Crymes worked as a Lead Front Desk Agent at the dana hotel and spa from 2011 to 2013 in Chicago, Illinois. This position involved managing guest services and operations, contributing to her customer service skills.