Tim Hanrahan
About Tim Hanrahan
Tim Hanrahan is a Senior Director at WalkMe™, specializing in Digital Adoption and GTM Sales and Operations Excellence. He has extensive experience in customer operations and strategy development across various platforms, including Salesforce and GSuite.
Work at WalkMe
Tim Hanrahan serves as the Senior Director of Digital Adoption - GTM Sales and Operations Excellence at WalkMe™ since 2022. In this role, he has developed a strategy to align the Digital Adoption Platform (DAP) with business strategies across various platforms, including Salesforce, Clari, Gong, GSuite, Confluence, Outreach, and Crayon. His responsibilities include account strategy, use case development, business case building, executive engagement, and ensuring customer success. Hanrahan also collaborates with internal business units to create tailored digital adoption solutions for Account Executives, Sales Engineers, and managers.
Previous Experience at Sallie Mae
Prior to his current role, Tim Hanrahan held several senior positions at Sallie Mae. He served as the Senior Vice President of Customer Operations from 2014 to 2020, where he focused on enhancing customer engagement and operational efficiency. Before that, he was the Senior Vice President of Marketing Operations from 2009 to 2011, and later the Senior Vice President of Business Development, Marketing Operations, Credit Card & Banking from 2011 to 2014. His tenure at Sallie Mae spanned over six years, during which he contributed to various strategic initiatives.
Educational Background and Certifications
Tim Hanrahan has a solid educational foundation in business and management. He studied at the Questrom School of Business at Boston University, earning a BS/BA in Management Information Systems from 1982 to 1986. He furthered his education at The Wharton School, where he completed a certification in Leading Customer-Centric Growth in 2019. Additionally, he attended Harvard Business School Executive Education, achieving a certification in Transforming Customer Experience in the same year. These educational experiences have equipped him with the skills necessary for his roles in customer operations and digital adoption.
Experience in Financial Services
Tim Hanrahan has extensive experience in the financial services sector, having worked for nearly two decades at MBNA/Bank of America as Executive Vice President from 1989 to 2008. His roles have consistently involved global customer engagements, operations, and human resources. This background has provided him with a deep understanding of the industry's dynamics and customer needs, which he applies in his current position at WalkMe™ to enhance digital adoption strategies.
Utilization of Analytics and AI Tools
In his current role at WalkMe™, Tim Hanrahan utilizes analytics and AI tools to monitor success and quantify value in digital adoption solutions. This approach allows him to assess the effectiveness of the strategies implemented and make data-driven decisions that enhance customer engagement and operational performance. His focus on leveraging technology to improve outcomes is a key aspect of his contributions to the organization.