Tim Van Nispen
About Tim Van Nispen
Tim Van Nispen serves as the Global Lead for Customer Success Operations at WalkMe™, where he has implemented various frameworks to optimize customer engagement. He has extensive experience in customer success roles across multiple organizations, including Bazaarvoice and SocialChorus, and holds an MBA in Sport Management.
Current Role at WalkMe
Tim Van Nispen serves as the Customer Success Operations Global Lead at WalkMe™, a position he has held since 2022. In this role, he has implemented a scalable value framework for value assessments and realization, aimed at optimizing customer engagement. His responsibilities include pioneering a dashboard strategy to improve data visibility and developing a risk framework that incorporates automatic risk identification and an Early Warning system. These initiatives are designed to enhance customer success operations and decision-making processes.
Previous Experience at WalkMe
Prior to his current role, Tim held various positions at WalkMe™. He was the Director of Strategic Customer Success for Central Europe in 2022, the Head of Strategic Customer Success for UKI & DACH from 2020 to 2021, and the Head of Enterprise Customer Success for the US-West from 2017 to 2018. He also served as the Account Management Lead for the UK from 2018 to 2020. His tenure at WalkMe™ has spanned multiple regions and roles, contributing to his extensive expertise in customer success.
Experience at Bazaarvoice
Tim Van Nispen worked at Bazaarvoice from 2012 to 2016 in various capacities. He began as a Market Development & Sales representative for BeNeLux, followed by a role as Customer Success Manager. He later became the Head of Mid-Market Customer Success for EMEA. His time at Bazaarvoice involved developing customer success strategies and managing customer relationships, which laid the foundation for his subsequent roles in customer success leadership.
Educational Background
Tim holds a Bachelor of Commerce in Sport Management from Hanzehogeschool Groningen, where he studied from 2003 to 2007. He furthered his education by obtaining a Master of Business Administration (MBA) in Sport Management from Deakin University in 2010. His academic background has equipped him with the knowledge and skills necessary for his roles in customer success and operations.
Key Contributions and Strategies
Throughout his career, Tim has developed several key strategies to enhance customer success. He designed a proactive engagement model based on customer segments to improve interactions and satisfaction. Additionally, he updated the QBR/EBR approach to align with business objectives, formulated new customer success plan formats, and established a global account repository for better collaboration. His focus on aligning engagement models with risk mitigation strategies has driven performance improvements across organizations.