Timothy Ramsell
About Timothy Ramsell
Timothy Ramsell is a Tier 2 Technical Support Engineer at WalkMe™, where he has worked since 2021. He has extensive experience in technical roles, including previous positions at AT&T and CenturyLink, and holds a Bachelor of Science in Sound from Ex'pression College for Digital Arts.
Work at WalkMe
Timothy Ramsell has been employed at WalkMe™ as a Tier 2 Technical Support Engineer since 2021. In this role, he is responsible for providing advanced technical support and troubleshooting assistance to clients. Prior to this position, he worked as a Tier 1 Technical Specialist at WalkMe™ from 2019 to 2021. His experience at WalkMe™ highlights his growth within the company and his commitment to enhancing user experience through effective technical solutions.
Previous Employment History
Before joining WalkMe™, Timothy Ramsell held various technical positions. He worked at AT&T as a Wire Technician from 2014 to 2017 and as a Premise Technician from 2012 to 2014 in San Leandro, California. Additionally, he served as a Customer Service Technician at CenturyLink from 2017 to 2019 in Hillsborough, North Carolina. His diverse work history across different companies and roles demonstrates his adaptability and technical proficiency.
Education and Expertise
Timothy Ramsell studied at Ex'pression College for Digital Arts, where he earned a Bachelor of Science in Sound from 2009 to 2011. He also attended Wake Technical Community College, focusing on Computer Programming, which is currently in progress. His educational background in sound engineering and ongoing studies in programming contribute to his technical expertise and enhance his capabilities in technical support roles.
Technical Skills and Background
Timothy Ramsell possesses a strong technical background, particularly in sound engineering, which informs his current work in technical support. His experience spans various technical roles, providing him with a well-rounded perspective on user experience and technical troubleshooting. This combination of skills allows him to effectively address customer needs and resolve technical issues.
Career Transition and Versatility
Timothy Ramsell has transitioned from a focus on sound and audio technology to roles in technical support and programming. This shift showcases his versatility and ability to adapt to different fields within the technical landscape. His diverse skill set enables him to approach challenges from multiple angles, enhancing his effectiveness in providing support and solutions.