Tracy Ngo
About Tracy Ngo
Tracy Ngo is a Customer Education Manager with extensive experience in software training and customer relationship management. She has worked at notable companies such as eClinicalWorks and WalkMe™, contributing to her expertise in customer education since 2018.
Current Role at WalkMe
Tracy Ngo serves as the Customer Education Manager at WalkMe™ since 2018. In this role, she focuses on developing and implementing educational programs that enhance customer understanding and utilization of WalkMe's digital adoption solutions. Her experience in customer education allows her to create effective training materials and resources tailored to the needs of clients.
Previous Experience at eClinicalWorks
Tracy Ngo has extensive experience at eClinicalWorks, where she held multiple roles from 2011 to 2017. She began as an Associate Software Training Specialist, Tier I-II, before advancing to Senior Software Training Specialist, Tier III. Additionally, she worked as a Patient Relationship Management Solutions Consultant. Her roles involved training healthcare professionals on software solutions, enhancing user proficiency, and ensuring effective software implementation.
Training Instructor Role at WalkMe
Before her current position, Tracy Ngo worked as a Training Instructor at WalkMe™ from 2017 to 2018. In this capacity, she was responsible for delivering training sessions and workshops to clients, helping them to maximize the use of WalkMe's products. This role contributed to her expertise in customer education and training methodologies.
Educational Background
Tracy Ngo earned a Bachelor of Science degree from the University of Texas at Austin, completing her studies from 2007 to 2011. In 2019, she attended Flatiron School, furthering her education in a focused program. This academic background supports her professional roles in software training and customer education.
Early Career Experience
Tracy Ngo's early career included various roles that provided foundational skills in customer service and training. She worked as a Front Desk Representative at 24 Hour Fitness from 2006 to 2007 and interned at e-MDs in 2011. These positions helped her develop strong communication and interpersonal skills, which are essential in her current role.