Whitney Martin, MBA
About Whitney Martin, MBA
Whitney Martin, MBA, is a Senior Customer Success Manager at WalkMe™, with prior experience as an Enterprise Customer Success Manager at Outreach. She holds a Master of Business Administration from James Madison University and has worked in various roles in customer success and management across several organizations.
Current Role at WalkMe
Whitney Martin serves as a Senior Customer Success Manager at WalkMe™, a position she has held since 2024. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive background in client management. Her focus is on fostering strong relationships with clients and facilitating their adoption of WalkMe's solutions.
Previous Experience at Outreach
Prior to her current role, Whitney worked at Outreach as an Enterprise Customer Success Manager from 2021 to 2024. During her three years there, she managed key accounts and worked to enhance customer engagement and retention. Her experience at Outreach contributed to her expertise in customer success strategies.
Career at Rosetta Stone
Whitney's tenure at Rosetta Stone spanned several roles from 2014 to 2021. She began as a Client Manager, then advanced to Strategic Client Manager III, where she focused on managing strategic accounts. Additionally, she briefly served as a Program Manager in 2021. Her diverse responsibilities at Rosetta Stone equipped her with a comprehensive understanding of client needs and solutions.
Educational Background
Whitney Martin earned her Master of Business Administration (M.B.A.) from James Madison University, studying Business Administration and Management from 2012 to 2014. She also holds a Bachelor of Science in Kinesiology-Sports Management and Recreation, which she obtained from the same institution between 2007 and 2010. Her educational background supports her professional expertise in management and customer relations.
Early Career and Internships
Whitney began her career in various roles that provided foundational experience in client services and operations. She worked as an Operation Supervisor at James Madison University Recreation from 2009 to 2010. Additionally, she held positions at The Washington Redskins, including Manager of Client Services and Business Operations, and as a Corporate Hospitality and Suite Sales Intern. These early roles contributed to her skill set in customer service and operational management.