William Sheehan
About William Sheehan
William Sheehan is a Senior Customer Success Manager at WalkMe™, with extensive experience in customer success roles across various companies. He holds a Bachelor of Science in Sport Management from North Carolina State University and an MBA in Finance from Monmouth University.
Current Role at WalkMe
William Sheehan serves as a Senior Customer Success Manager at WalkMe™, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His experience in customer success allows him to effectively manage client relationships and drive value for customers.
Previous Positions at WalkMe
William Sheehan has held multiple roles at WalkMe™. He worked as a Senior Customer Success Advisor for 10 months from 2022 to 2023. Following this, he served as a Customer Success Manager for 11 months from 2023 to 2024. Additionally, he began his tenure at WalkMe™ as a Digital Adoption Consultant from 2020 to 2022, contributing to digital transformation initiatives.
Experience in Customer Success
Before joining WalkMe™, William Sheehan accumulated significant experience in customer success roles. He worked as a Sr. Client Success Specialist at Netsertive from 2017 to 2019 and as a Customer Success Manager at JAGGAER for a brief period in 2020. His background includes a role as a Client Success Specialist at Netsertive from 2016 to 2017, where he developed skills in client relationship management.
Educational Background
William Sheehan holds a Bachelor of Science (B.S.) in Sport Management from North Carolina State University, where he studied from 2008 to 2010. He also earned a Master of Business Administration (M.B.A.) in Finance from Monmouth University, completing his studies from 2013 to 2014. Additionally, he studied Sport Management at Saint Leo University from 2006 to 2008.
Early Career Experience
William Sheehan's early career included roles in the financial sector. He worked as a Financial Advisor at Merrill Edge from 2014 to 2016 and served as a Relationship Manager at Bank of America for 5 months in 2016. These positions provided him with foundational skills in client management and financial services.