Zahi Malki
About Zahi Malki
Zahi Malki serves as the Vice President of International Customer Success and Professional Services at WalkMe™, where he has worked since 2019. With extensive experience in various industries, he is known for his strategic thinking, relationship-building skills, and ability to drive operational growth.
Work at WalkMe
Zahi Malki has been serving as the Vice President of International Customer Success and Professional Services at WalkMe™ since 2021. He previously held the position of VP International Professional Service at WalkMe™ starting in 2019. His tenure at WalkMe™ spans over five years, during which he has been based in Tel Aviv, Israel. In his role, Malki focuses on enhancing customer success and delivering professional services to international clients.
Previous Experience
Prior to his current role at WalkMe™, Zahi Malki held several significant positions in various organizations. He worked at Verint from 2005 to 2017, where he progressed from Director of Quality Assurance to Senior Director of Technical Deployment and Customer Service. He also served as Senior Director of Quality Assurance at Verint from 2010 to 2014. Malki's experience includes a role as EVP - Head of Delivery at Trax Retail from 2018 to 2019 and as VP Customer Success - Professional Services at Feedvisor from 2017 to 2018. His early career included positions at IXI Mobile, Mercury Interactive, and VocalTec.
Education and Expertise
Zahi Malki studied at Ha'Universita Ha'Petuha, where he earned a Bachelor of Arts degree in Economics from 1995 to 1999. His academic background complements his extensive professional experience, which spans diverse industries such as Telecom, Cyber Security, E-Commerce, AI, Smart Algorithms, and Retail technology. Malki is recognized for his strategic thinking and ability to translate strategy into actionable goals, fostering performance and growth.
Skills and Competencies
Zahi Malki demonstrates a strong ability to build and maintain relationships with key customers, clients, partners, and stakeholders. He is known for his flexibility and multitasking abilities, which enable him to thrive in fast-paced environments. Malki possesses strong negotiation, persuasion, and interpersonal skills. He is also skilled in collaborating with management teams to develop operational infrastructure that supports growth objectives and has a talent for identifying and nurturing leadership and technical skills within his teams.