Lotika Lawrence
About Lotika Lawrence
Lotika Lawrence is a Recruitment Specialist with over 15 years of experience in customer service across various industries, including hospitality and aviation. She has worked for notable companies such as Lufthansa and Dell International Services, and currently serves at WalletHub in Mumbai.
Work at WalletHub
Lotika Lawrence has been serving as a Recruitment Specialist at WalletHub since 2019. In this role, she focuses on identifying and attracting top talent to meet the company's staffing needs. Her responsibilities include managing the recruitment process, conducting interviews, and ensuring a positive candidate experience. Her extensive background in customer service enhances her ability to connect with potential employees and understand their needs.
Education and Expertise
Lotika Lawrence has a diverse educational background. She studied at St. Joseph's Cathedral School in Lucknow from 1983 to 1994. She furthered her education at the Institute of Hotel Management in Lucknow, where she earned a Diploma in Hotel Management and Catering Technology from 1998 to 2001. Lotika also holds a Bachelor of Arts degree from Delhi University, where she studied History, Education, English, and Hindi from 1999 to 2002. This combination of education supports her expertise in customer service and recruitment.
Background in Hospitality and Aviation
Lotika Lawrence has a significant background in hospitality and aviation, contributing to her extensive experience in customer service. She worked as a Flight Attendant for Air India from 2005 to 2006 and for Lufthansa from 2006 to 2015. These roles provided her with valuable insights into customer satisfaction and experience, which she has applied throughout her career in various sectors.
Professional Experience in Customer Service
Lotika Lawrence has over 15 years of experience across diverse fields, including travel, luxury retail, and business process management. Before her current role at WalletHub, she worked as a Customer Experience Coach at Dell International Services from 2004 to 2005 and as a Manager in Client Relations and Consulting at Futurisk Insurance Broking Co. Pvt. Ltd. from 2015 to 2017. Her roles have consistently emphasized customer satisfaction and experience.
Recognition and Achievements
Lotika Lawrence has received awards and recommendations for her professional and academic achievements. These recognitions reflect her commitment to excellence in her field and her contributions to customer service and recruitment. Her diverse experience and educational background have positioned her as a knowledgeable professional in her industry.