Shelly Watkins
About Shelly Watkins
Shelly Watkins is a Customer Service Manager at Walman Optical in Milan, IL, where she has worked since 2003. With extensive experience in the optical industry, she supervises various operational aspects and has received recognition for her customer service excellence.
Work at Walman Optical
Shelly Watkins has served as the Customer Service Manager at Walman Optical since 2003. With 21 years of experience in this role, she oversees various functions including customer service, inventory management, data entry, shipping, and frame tracing at a high-capacity branch located in Milan, IL. Her extensive tenure at Walman Optical reflects her commitment to the company and the optical industry.
Background in the Optical Industry
Shelly Watkins gained early experience in the optical industry by learning to manually calibrate lens thickness before the introduction of optical software. This foundational knowledge has contributed to her understanding of the technical aspects of the field. Prior to her current role, she worked for ophthalmologists, optometrists, and two other laboratories, further enhancing her expertise in customer service and operational management.
Education and Expertise
Shelly Watkins studied at Black Hawk College, where she focused on Pre-Nursing Studies and earned an Associate's degree from 1991 to 1994. Her educational background has provided her with skills that are applicable in her role as Customer Service Manager, particularly in understanding client needs and managing service delivery effectively.
Achievements in Customer Service
In recognition of her dedication to customer service, Shelly Watkins received the 2016 Robert C Morrow award for Excellence in Customer Service. This award highlights her commitment to providing high-quality service and support within the optical industry.
Personal Connection to Walman Optical
Shelly Watkins has a long-standing personal connection to Walman Optical, having been introduced to the optical industry by her father, who also worked at the company. This familial link has influenced her career path and deepened her commitment to the organization.