Brendan Cahoon
About Brendan Cahoon
Brendan Cahoon serves as the Head of Customer Success at Walnut, where he leads a team focused on enhancing customer experiences in the SaaS industry. With over 15 years of experience in high-tech SaaS solutions, he has held various leadership roles, including VP of Customer Success at Catchpoint and Director of Americas Analytics Consulting at FactSet.
Current Role at Walnut.io
Brendan Cahoon serves as the Head of Customer Success at Walnut, a platform that innovates the SaaS sales process through unique demo experiences. In this role, he leads the Customer Success Management team, focusing on enhancing the buyer and customer journey. His leadership aims to improve customer engagement and satisfaction, ensuring that clients derive maximum value from Walnut's offerings.
Previous Experience at Catchpoint
Prior to his current position, Brendan worked at Catchpoint as the Vice President of Customer Success from 2018 to 2022. During his four years in this role, he was responsible for overseeing customer success initiatives and strategies in the Greater Boston Area. His efforts contributed to strengthening client relationships and enhancing service delivery.
Background in Consulting and Sales at FactSet
Brendan has a significant background in consulting and sales, having worked at FactSet in various roles. He served as an Institutional Sales Executive from 2008 to 2013, followed by a position as VP, Director of Americas Analytics Consulting from 2015 to 2018. His experience at FactSet spanned over seven years, where he developed expertise in supporting high-tech SaaS solutions for major financial asset managers.
Educational Background
Brendan Cahoon studied at Bentley University, where he earned a Bachelor of Science (B.S.) in Economics-Finance from 2002 to 2006. Additionally, he studied International/Global Studies at Lorenzo de' Medici for 11 months in 2005. His educational background provides a solid foundation for his career in customer success and SaaS solutions.
Expertise in Customer Success Management
Brendan specializes in guiding Customer Success Managers who are new to leadership roles. He focuses on helping them develop essential skills and strategies to succeed in their positions. With over 15 years of experience in the SaaS industry, he has a strong emphasis on improving the customer journey and enhancing overall customer satisfaction.