Erika Kislyanov
About Erika Kislyanov
Erika Kislyanov serves as the Head of Customer Success for the Americas at WARC, a position she has held since 2024. With a background in client services and a strong academic foundation in psychology and counseling, she has contributed to insights published in notable media outlets.
Work at WARC
Erika Kislyanov has been serving as the Head of Customer Success for the Americas at WARC since 2024. In this role, she leads a team that employs a unique methodology to uncover actionable insights. Her contributions have been significant, with insights generated under her leadership being featured in major publications, including the BBC, Campaign, CNBC, Forbes, and The New York Times.
Previous Experience
Prior to her current role at WARC, Erika Kislyanov held various positions in customer success and client services. She worked at RethinkCare as a Senior Client Success Manager for two months in 2022 and later as the Manager of the Client Success team for nine months. She also served as a Customer Success Executive and Team Lead at Wellness Coach between 2021 and 2022. Earlier in her career, she worked at Espyr in multiple roles, including Client Services Specialist and EAP Intake Specialist.
Education and Expertise
Erika Kislyanov earned her Bachelor’s Degree in Psychology from Fairleigh Dickinson University, where she studied from 2009 to 2013. She furthered her education at the same institution, obtaining a Master’s Degree in Clinical Mental Health Counseling from 2013 to 2016. Her academic background supports her expertise in customer success and client services.
Career Development
Erika Kislyanov's career began with a role as a Graduate Assistant at Fairleigh Dickinson University from 2013 to 2015. She transitioned into the corporate sector, gaining experience in sales support at Kimberly-Clark Professional and various client-facing roles at Espyr and Wellness Coach. This diverse background has equipped her with a comprehensive understanding of customer success strategies.