Josh Larson
About Josh Larson
Josh Larson is the Customer Support Lead at the State of Washington ESD, with extensive experience in management and customer service roles across various organizations.
Title
Josh Larson currently serves as the Customer Support Lead at STATE OF WASHINGTON ESD. He has held this position since 2019 and is based in Olympia, Washington, United States.
Professional Experience
Josh has extensive experience in management and customer service roles. Before his current position, he was a Management Analyst at Washington State Department of Social and Health Services from 2018 to 2019. He also worked as an Assistant Manager at Mobile One LLC from 2017 to 2019 and as a Store Manager at Super Supplements (part of the Vitamin Shoppe family) from 2011 to 2019. Earlier in his career, Josh served as a Carpenter for Mike Stuart Construction, Front End Manager and Project Manager at Sound Body Fitness, and A.M. Manager at Bally Total Fitness.
Education and Expertise
Josh Larson earned a Master's of Business Administration in Management and Leadership from Western Governors University in 2019. He previously obtained a Bachelor of Applied Science in Business Administration and Management from the same institution in 2018. Josh also holds an Associate's degree in Business Administration and Management from South Puget Sound Community College, achieved in 2010.
Achievements
At STATE OF WASHINGTON ESD, Josh has been instrumental in implementing customer support strategies aligned with organizational goals. He frequently collaborates with cross-functional teams to enhance customer service processes and improve client satisfaction. Josh has played a key role in developing training programs for new customer support staff to ensure high-quality service delivery. He actively participates in community outreach programs organized by the organization to promote workforce development.
Skills and Competencies
Josh Larson excels in managing high-pressure situations and resolving complex customer issues efficiently. His expertise in customer support and team collaboration has significantly contributed to the organizations he has worked with. He is skilled in leadership, process improvement, and strategic implementation within the customer service domain.