Catalina Valencia Moreno
About Catalina Valencia Moreno
Catalina Valencia Moreno is a Customer Success Manager at Watershed, where she has worked since 2022, focusing on climate initiatives for high-profile clients. She has extensive experience in customer success and account management across various technology companies and holds degrees in art history, music performance, and business administration.
Work at Watershed
Catalina Valencia Moreno serves as a Customer Success Manager at Watershed, a position she has held since 2022. In this role, she focuses on assisting high-profile clients, including Stripe, Shopify, sweetgreen, and Square, in implementing climate initiatives. Her expertise lies in helping companies reduce their carbon footprint through the use of Watershed's software platform. Catalina's work involves developing strategic alliances and identifying opportunities for market expansion within the technology sector.
Previous Experience in Customer Success
Catalina has extensive experience in customer success and account management. Prior to her role at Watershed, she worked at Twilio Inc. in various capacities, including Senior Customer Success Manager for the US and LATAM from 2017 to 2019, and Senior Strategic Account Manager from 2013 to 2016. She also served as an Account Executive for LATAM in 2019. Before Twilio, she held positions at OpenMarket as Carrier Relations Manager and at Clearwire as National Accounts Manager and Account Executive.
Education and Expertise
Catalina has a diverse educational background. She studied at Università degli Studi di Padova, focusing on art history and opera, and also achieved proficiency in Italian literature. She earned a Bachelor of Arts degree with a double major in English and Italian from Vassar College. Additionally, she studied Flute Performance at the San Francisco Conservatory of Music and completed a program in Business Administration and Management at New York University, where she achieved an Inner MBA. She further enhanced her language skills with a summer semester in Italian language and culture at the University of California, Berkeley.
Language Proficiency
Catalina is fluent in four languages: English, Spanish, Portuguese, and Italian. This proficiency enables her to effectively engage in multi-cultural environments and collaborate with diverse teams. Her language skills are particularly beneficial in her roles that involve working with international clients and stakeholders, enhancing communication and relationship-building efforts.
Skills in Strategic Alliances
Catalina possesses strong skills in developing strategic alliances and identifying market expansion opportunities within the technology sector. Her experience in customer success and account management has equipped her with the ability to foster relationships that drive business growth. She leverages her expertise to support companies in implementing effective climate programs and initiatives.