Taichi Nakashima
About Taichi Nakashima
Taichi Nakashima is a Strategic Customer Success Manager at Watershed, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Medallia, Sprinklr, and Meta.
Work at Watershed
Taichi Nakashima serves as the Strategic Customer Success Manager at Watershed, a company recognized for its enterprise climate platform. He has been with Watershed since 2023, working in a hybrid role based in the San Francisco Bay Area. In this position, he engages with Watershed's exclusive marketplace, which features scientifically vetted carbon removal projects. His responsibilities include providing in-house climate and policy expertise to customers, guiding them through their climate journey.
Previous Experience
Prior to joining Watershed, Taichi Nakashima held various roles in customer success and client services across several organizations. He worked at Medallia, Inc. as Senior Manager of Client Services from 2011 to 2013, and later served as Senior Client Success Manager at Sprinklr from 2015 to 2016. His experience also includes positions at Demandbase, Get Satisfaction, and TapInfluence, where he focused on enhancing customer satisfaction and success.
Education and Expertise
Taichi Nakashima earned a Bachelor of Arts in Economics from Tufts University, where he studied from 1996 to 2000. He furthered his education by obtaining a Master of Business Administration from Duke University's Fuqua School of Business, completing his studies from 2008 to 2010. His expertise lies in fostering open and collaborative teams, focusing on creative solutions to unique challenges in customer success and client management.
Career Development
Taichi Nakashima's career spans various roles in research, analysis, and customer success. He began his professional journey at Forrester Research, Inc., where he worked in multiple capacities, including Research Associate and Vendor Relations Specialist. His experience also includes a role as Manager of UX Research Participant Management at Meta from 2020 to 2023. This diverse background has equipped him with a comprehensive skill set applicable to his current role at Watershed.