Lloyd Epps
About Lloyd Epps
Lloyd Epps is a Desktop Support Engineer with extensive experience in IT support and network administration. He has worked at Waterton Residential since 2014 and previously at CSC - Computer Sciences Corporation, specializing in Active Directory management and application virtualization.
Current Role at Waterton Residential
Lloyd Epps has been employed as a Desktop Support Engineer at Waterton Residential since 2014. In this role, he is responsible for providing technical support and troubleshooting for desktop environments. His work ensures that users have reliable access to their systems and applications, contributing to the overall efficiency of the organization.
Previous Experience at CSC
Before joining Waterton Residential, Lloyd Epps worked at CSC - Computer Sciences Corporation from 2008 to 2014. In his position as Desktop Operation/Trader Support, he provided technical assistance and support for desktop operations. His experience at CSC helped him develop skills in managing user support and troubleshooting technical issues in a fast-paced environment.
Education and Training
Lloyd Epps studied Game Design at The Art Institutes from 2006 to 2007, focusing on Game Art and Design. He also attended Westwood College of Technology from 2005 to 2007, where he specialized in Game and Interactive Media Design. These educational experiences provided him with a foundation in design principles, which he applies in his technical support role.
Technical Skills and Expertise
Lloyd Epps possesses a range of technical skills relevant to his role as a Desktop Support Engineer. He is skilled in Active Directory management, which is essential for network administration. Additionally, he is proficient in using Citrix for application virtualization, enhancing user access to enterprise applications. His experience with Norton’s Ghost for system imaging and deployment improves IT support efficiency, while his expertise in HP Printer maintenance ensures reliable printing solutions.
VPN Configuration and Maintenance
Lloyd Epps has expertise in configuring and maintaining Virtual Private Networks (VPNs). This skill is crucial for providing secure remote access to users, ensuring that sensitive information remains protected while allowing flexibility in work environments. His knowledge in this area enhances the overall security posture of the organization.