Efrat Cohen
About Efrat Cohen
Efrat Cohen is a Customer Experience Specialist with a background in the airline industry. She worked as a Flight Attendant at EL AL Israel Airlines for five years before joining WAVE BL in 2021.
Work at WAVE BL
Efrat Cohen has been employed at WAVE BL since 2021, serving as a Customer Experience Specialist. In this role, she focuses on enhancing customer interactions and ensuring satisfaction with the company's services. Her responsibilities include addressing customer inquiries, providing support, and implementing strategies to improve the overall customer experience.
Previous Experience at EL AL Israel Airlines
Prior to her current position, Efrat Cohen worked at EL AL Israel Airlines as a Flight Attendant from 2016 to 2021. During her five years in this role, she was responsible for ensuring passenger safety and comfort during flights. Her experience in the airline industry provided her with valuable skills in customer service and communication.
Customer Experience Expertise
As a Customer Experience Specialist, Efrat Cohen utilizes her background in the airline industry to enhance customer relations at WAVE BL. Her expertise includes understanding customer needs, resolving issues efficiently, and fostering positive interactions. This skill set is critical in her role, as it contributes to building long-term relationships with clients.
Professional Background
Efrat Cohen's professional background includes significant experience in customer-facing roles. Her transition from a Flight Attendant to a Customer Experience Specialist highlights her commitment to customer service and her ability to adapt to different environments. This diverse experience allows her to approach customer interactions with a well-rounded perspective.