Hila Gafni
About Hila Gafni
Hila Gafni is a professional in Customer Experience with a background in the airline industry and diplomatic studies. She has worked for EL AL Israel Airlines and The Jewish Agency for Israel, and currently serves at WAVE BL since 2021.
Work at WAVE BL
Hila Gafni has been employed at WAVE BL since 2021, where she holds the position of Customer Experience. In this role, she focuses on enhancing customer interactions and ensuring satisfaction with the company's services. Her experience in customer service and management contributes to her effectiveness in this position.
Previous Experience at EL AL Israel Airlines
Prior to her current role, Gafni worked at EL AL Israel Airlines in various capacities. From 2013 to 2016, she served as a Representative of the Department of Prestigious Customers and Business Desk at Ben Gurion Airport. Following this, she worked as a Group Reservation Supervisor from 2016 to 2018 at the EL AL branch in Or Yehuda. Her roles involved managing customer relations and overseeing reservation processes.
Experience at The Jewish Agency for Israel
Hila Gafni worked at The Jewish Agency for Israel from 2002 to 2006 as Coordinator of the Director General's Office. This position involved administrative coordination and support for the agency's leadership, contributing to the organization's operational efficiency.
Education and Expertise
Gafni studied at The Hebrew University of Jerusalem, where she earned a Master's degree in International Relations, specializing in Security Studies and Diplomacy, from 2003 to 2006. She also holds a Bachelor's degree in Political Science and Government from the same institution, completed from 2001 to 2003. Her academic background provides her with a strong foundation in political and diplomatic matters.