Roman Rudenko
About Roman Rudenko
Roman Rudenko is a Product Support Engineer at Waveaccess, where he has worked since 2012. He holds a Master's degree in Business Administration from Peter the Great St. Petersburg Polytechnic University and has a strong background in business processes and client communication.
Work at WaveAccess
Roman Rudenko has been employed at WaveAccess since 2012, serving as a Product Support Engineer. His role involves providing technical support and solutions to clients, leveraging his extensive expertise in Dynamics CRM and its infrastructure. Based in Las Vegas, Nevada, he has contributed to the company's operations for over 12 years, focusing on enhancing customer satisfaction through effective communication and problem-solving.
Education and Expertise
Roman Rudenko studied at Peter the Great St. Petersburg Polytechnic University, where he earned a Master's degree in Business Administration and Management from 2004 to 2007. His academic background includes a focus on business processes, management, and marketing. This educational foundation supports his professional expertise, particularly in understanding complex business environments and client interactions.
Background
Before joining WaveAccess, Roman Rudenko worked at Renaissance Insurance in Moscow, Russia, as a Support Engineer from 2007 to 2008. This role provided him with foundational experience in technical support and client relations, which he has built upon throughout his career. His transition from the insurance sector to a technology-focused role reflects his adaptability and commitment to professional growth.
Skills and Competencies
Roman Rudenko possesses strong skills in self-organization, task management, and prioritization. His ability to manage multiple responsibilities effectively allows him to meet client needs and contribute to project success. Additionally, his deep understanding of business processes enhances his capability to communicate effectively with clients, ensuring that their requirements are understood and addressed.
Expertise in Dynamics CRM
Roman Rudenko has extensive expertise in Dynamics CRM and its related infrastructure. His knowledge in this area enables him to provide specialized support and solutions to clients, helping them optimize their use of the software. This expertise is a key component of his role at WaveAccess, where he applies his skills to improve client experiences and drive product effectiveness.