Sergei Gusev
About Sergei Gusev
Sergei Gusev serves as the Head of CRM Practice at WaveAccess, where he has worked since 2010. He possesses extensive experience in Microsoft Dynamics CRM, specializing in system integration, AI, and data analytics.
Current Role at WaveAccess
Sergei Gusev serves as the Head of CRM Practice at WaveAccess, a position he has held since 2010. In this role, he oversees various CRM initiatives and strategies, focusing on enhancing customer relationship management solutions. His leadership contributes to the development and implementation of innovative CRM practices within the organization.
Previous Experience at WaveAccess
Sergei Gusev has a substantial history with WaveAccess, having worked on multiple projects from 2006 to 2019. His roles included CRM consultant and Project Manager, where he contributed to projects such as CRM4Legal, Aderant CRM4Legal, and SAGlobal CRM4Legal. His involvement in these projects has provided him with extensive experience in CRM system development and implementation.
Education and Expertise
Sergei Gusev studied at Санкт-Петербургский Государственный Университет from 2001 to 2006, earning a degree that laid the foundation for his career in engineering and economics. He furthered his education at Санкт-Петербургский Государственный Инженерно-Экономический Университет from 2010 to 2012. His academic background supports his expertise in system integration, particularly using Azure Integration Services and Dynamics data migration.
Technical Skills and Specializations
Sergei Gusev specializes in developing and implementing AI and Machine Learning systems within Microsoft Dynamics CRM projects. He has experience in utilizing PowerApps, including Canvas and Model-Driven applications, to enhance CRM solutions. Additionally, he is skilled in customizing and implementing PowerBI for improved data analytics in CRM projects.
Involvement in CRM Projects
Throughout his career, Sergei Gusev has been involved in various CRM projects that focus on enhancing functionality and user experience. Notable projects include C360 add-ons for Dynamics CRM and AEC360 Vertical solutions. His work has consistently aimed at improving CRM capabilities through innovative solutions and effective project management.