Laura Nelson
About Laura Nelson
Laura Nelson serves as the Referee Team Coordinator and Customer Support Lead at WayBetter, bringing extensive experience in finance and customer support. She has held various roles at Waters Corporation and EMC, and holds a Master's degree in Finance from Bentley University.
Work at WayBetter
Laura Nelson currently serves as the Referee Team Coordinator and Customer Support Lead at WayBetter. She has held this position since 2020, contributing her expertise in customer service and financial operations. In her role, she oversees the referee team and ensures effective customer support, leveraging her extensive background in finance and leadership.
Previous Experience at Waters Corporation
Laura Nelson worked at Waters Corporation for a total of 13 years in various financial roles. She began as a Financial Analyst from 2000 to 2003, then transitioned to a Finance Supervisor from 2007 to 2016. She briefly held the position of Finance Manager in 2016 for four months. Her responsibilities included budgeting, financial reporting, and managing fixed assets, which contributed to the financial stability of the organization.
Education and Expertise
Laura Nelson holds a Master of Science in Finance from Bentley University - McCallum Graduate School of Business. She also earned a Bachelor of Science in Finance from Framingham State University. Her educational background provides a solid foundation for her analytical skills, which she applies in both customer support and financial operations.
Background in Customer Support
Laura has a strong background in customer support, having worked in this area at WayBetter from 2018 to 2020 before advancing to her current role. Her experience in managing customer interactions and support teams has enhanced her ability to lead effectively and improve customer satisfaction.
Analytical Skills and Financial Operations
Laura Nelson possesses analytical skills that enhance her performance in both customer support and financial operations. Her experience includes managing fixed assets and applying financial reporting techniques, which contribute to the efficiency and effectiveness of the organizations she has worked with.