Mike Dums
About Mike Dums
Mike Dums serves as the Head of Customer Success at Waydev, a position he has held since 2020. He has a strong educational background in Marketing and Management, with degrees from Academia de Studii Economice din București and University POLITEHNICA of Bucharest.
Work at Waydev
Mike Dums has been serving as the Head of Customer Success at Waydev since 2020. In this role, he oversees customer engagement strategies and ensures client satisfaction. Prior to this position, he held various roles within the company, including Customer Success Manager, Customer Success Specialist, and Customer Success Associate. His tenure at Waydev has spanned multiple capacities, contributing to the company's focus on customer success in the San Francisco Bay Area.
Education and Expertise
Mike Dums holds a Bachelor's degree in Marketing from Academia de Studii Economice din București, where he studied from 2016 to 2019. He further advanced his education by obtaining a Master's degree in Management of Digital Enterprises from the University POLITEHNICA of Bucharest, completing his studies from 2019 to 2021. Additionally, he earned a Bachelor of Applied Science in Engineering Physics/Applied Physics from Universitatea „Politehnica” din București, where he studied from 2015 to 2016.
Background
Mike Dums has a diverse background in customer success roles, having started his career at Waydev in 2019. He initially worked as a Customer Success Associate for five months, followed by a six-month tenure as a Customer Success Specialist. His progression within the company reflects his commitment to enhancing customer experiences and driving success for clients.
Professional Experience
Before becoming Head of Customer Success, Mike Dums worked as a Customer Success Manager at Waydev for nine months in 2020. His experience in various customer success roles has equipped him with the skills necessary to lead the customer success team effectively. His focus has been on developing strategies that improve customer relationships and satisfaction.