Andreana Benshoff
About Andreana Benshoff
Andreana Benshoff serves as the Director of Customer Success for the Americas at Wazoku, where she has worked since 2023. She has extensive experience in customer success and innovation management, having held various roles in companies such as Spigit, Imaginatik, and Planview, and she holds a Bachelor of Science in Business Administration from Fitchburg State University.
Current Role at Wazoku
Andreana Benshoff serves as the Director of Customer Success for the Americas at Wazoku, a position she has held since 2023. Based in Alexandria, Virginia, she focuses on enhancing customer relationships and driving success for clients across the region. Her role involves managing a multi-million-dollar portfolio and supporting over 35 clients, showcasing her governance skills and commitment to customer satisfaction.
Previous Experience at Spigit
Before joining Wazoku, Andreana Benshoff worked at Spigit from 2011 to 2018. Initially, she served as an Innovation Process Architect and Community Manager for five years, where she developed strategies to foster innovation within client organizations. She later transitioned to the role of Director of Customer Success for the US East region, where she focused on client engagement and success for two years.
Professional Background in Customer Success
Andreana Benshoff has extensive experience in customer success roles across various organizations. Prior to her tenure at Spigit, she worked at Imaginatik as a Customer Relationship Manager and Account Executive from 2009 to 2011. She also held positions at TrueAdvantage as a Client Manager and at Planview, Inc. as a Customer Success Manager from 2018 to 2021, further solidifying her expertise in managing client relationships and driving customer satisfaction.
Education and Qualifications
Andreana Benshoff earned her Bachelor of Science in Business Administration from Fitchburg State University. Her educational background provides a strong foundation for her career in customer success and innovation management. She applies her academic knowledge to develop detailed implementation plans and coach customers effectively, utilizing agile communication and technical intelligence.
Leadership and Specialization
Andreana is recognized for her authentic and collaborative leadership style, which fosters strong networks among cross-functional partners. She specializes in driving growth-driven change initiatives by collaborating with stakeholders and implementing key feedback. Her ability to capitalize on industry trends allows her to build competitive advantages that align with both company and customer needs.