Lucy Jenner
About Lucy Jenner
Lucy Jenner is a People Operations Manager at Wazoku, where she has worked since 2024. She has extensive experience in operations management within the entertainment industry, having held various roles at companies such as Merlin Entertainments and Nickelodeon Adventure.
Work at Wazoku
Lucy Jenner currently serves as the People Operations Manager at Wazoku, a position she has held since 2024. In this role, she focuses on enhancing employee onboarding and experience through the implementation of operational processes. Prior to her current position, she worked as Operations Manager at Wazoku from 2022 to 2024, where she managed various operational aspects of the company.
Previous Experience in Operations Management
Lucy Jenner has extensive experience in operations management within the entertainment industry. She worked at Merlin Entertainments plc in various roles, including Operations Coordinator, Attraction Operations Manager, and Senior Operations Manager, from 2013 to 2019. Additionally, she served as Operations Manager at Nickelodeon Adventure Lakeside from 2019 to 2021 and as Head of Operations at Disperse in 2022. Her roles involved managing teams and developing procedures to enhance operational efficiency.
Education and Expertise
Lucy Jenner studied at the University of Westminster, where she earned a Bachelor of International Relations from 2009 to 2012. Prior to this, she attended City Technology College, Kingshurst, achieving an International Baccalaureate from 2002 to 2009. Her educational background supports her expertise in operations management and people operations.
Background in Customer Satisfaction
Lucy Jenner has a strong background in creating systems and processes aimed at improving customer satisfaction. During her tenure at Disperse, she managed a team of Operations Managers and Associates across four countries, focusing on operational excellence. Her experience in the entertainment industry, particularly with attractions and admissions, has equipped her with the skills necessary to enhance customer experiences.