Ranjith Rajakumar
About Ranjith Rajakumar
Ranjith Rajakumar is a Support Team Lead at WealthEngine, where he has worked since 2023. He has a background in technical troubleshooting for SaaS products and has held various roles in customer service and support since 2016.
Current Role at WealthEngine
Ranjith Rajakumar serves as the Support Team Lead at WealthEngine, a position he has held since 2023. In this role, he oversees the support team in India, focusing on providing technical assistance and enhancing customer satisfaction. His responsibilities include managing complex technical issues and ensuring efficient resolution processes. Ranjith works remotely from Bengaluru, Karnataka, India, and thrives in fast-paced environments.
Previous Experience at WealthEngine
Before becoming the Support Team Lead, Ranjith worked at WealthEngine as a Client Service Specialist from 2018 to 2023. During this five-year tenure, he developed a strong skill set in technical troubleshooting within the SaaS product ecosystem. His role involved utilizing a deep understanding of product functionality to assist clients effectively and improve their overall experience.
Professional Background in Technical Support
Ranjith has a diverse background in technical support, having previously worked at Telligent Support LLP as an Executive from 2016 to 2017 and at Zenith Software LTD as a Senior Executive from 2017 to 2018. His experience in these roles contributed to his expertise in resolving complex technical issues and supporting customer needs.
Education and Technical Skills
Ranjith earned a Bachelor of Computer Application from Kuvempu University, Shankaraghatta, Shimoga, from 2010 to 2013. His educational background in computer science laid the foundation for his technical skills, which include proficiency in Salesforce, user onboarding, and product training. He has also gained extensive experience in writing training materials, knowledgebase articles, and internal process documentation.