Avion Miller
About Avion Miller
Avion Miller is a Client Experience Specialist at Wealthsimple with a strong background in quality assurance and technical support, and extensive experience in customer service roles.
Title
Avion Miller is currently a Client Experience Specialist at Wealthsimple, a position they have held since 2021. Their role focuses on optimizing client interactions and enhancing customer satisfaction through effective service strategies.
Work Experience at Wealthsimple
Since 2021, Avion Miller has been working as a Client Experience Specialist at Wealthsimple. Based in Toronto, Ontario, their responsibilities include addressing client queries, providing technical support, and ensuring a high-quality customer experience. They apply their extensive background in quality assurance to improve service outcomes.
Previous Positions in Customer Service
Before joining Wealthsimple, Avion held various customer service roles. At Capital One (2018-2021), they served as a Customer Service Advocate. Prior to that, they worked at Beck Taxi as a Customer Service Specialist from 2017 to 2019 and as a Recovery Specialist at SEPHORA from 2016 to 2017. Each role equipped Avion with critical customer service skills and industry insights.
Technical Support and Order Coordination at IBM
From 2006 to 2014, Avion worked as an Order Desk Coordinator at IBM in Toronto. During this period, they gained significant expertise in technical support and order management. This experience has been instrumental in Avion's ability to troubleshoot and resolve client issues efficiently.
Education in Criminal Justice and Police Foundations
Avion earned a Bachelor's degree in Criminal Justice and Corrections from the University of Ontario Institute of Technology and another Bachelor's degree in Police Foundations from Durham College. This educational background supports their proficiency in structured problem-solving and client relations.
Expertise in Quality Assurance and Retail Industry
Avion has a strong background in quality assurance, enhancing their role in client experience. Additionally, their experience in the retail industry has provided Avion with valuable insights into customer behavior and expectations, contributing to effective client service strategies.