Elle A.
About Elle A.
Elle A. is the Manager of Client Experience (Risk) at Wealthsimple, responsible for building and leading the Risk Support and Incident Response teams.
Current Role at Wealthsimple
Elle A. currently holds the position of Manager, Client Experience (Risk) at Wealthsimple. In this role, which she has been in since 2021, she is responsible for building and leading the Risk Support and Incident Response teams within the Client Experience department. Her focus includes recruiting and developing high-performing Team Leads and Risk Support and Incident Response Associates. Additionally, Elle A. is instrumental in developing structures and processes that empower both the Client Experience team and the leadership team at Wealthsimple.
Experience at Shopify
Before joining Wealthsimple, Elle A. worked at Shopify from 2017 to 2021. During her tenure of four years, she served as the Manager of Multilingual Support. In this capacity, Elle A. gained significant experience managing diverse teams and ensuring effective support across multiple languages, enhancing the user experience for Shopify's global customer base.
Previous Positions
Elle A. has held various roles in different industries. In 2017, she briefly worked at the National Research Council Canada / Conseil national de recherches Canada as an Administrative Assistant for five months. She also worked at Best Buy Canada as a Customer Service Representative from 2014 to 2016. Additionally, Elle A. served as a Crew Member at McDonald's from 2014 to 2015.
Education in Business Administration
Elle A. holds an Associate's degree in Business Administration, Management and Operations from Camosun College, where she studied from 2015 to 2017. Her academic background has equipped her with foundational knowledge in business management and operations, which she has effectively applied in her professional roles.