Erin Shirreff
About Erin Shirreff
Erin Shirreff is the Manager of Client Experience at Wealthsimple, with a background in client experience and leadership roles at WE.org and Greenwood College School.
Current Role at Wealthsimple
Erin Shirreff currently serves as Manager of Client Experience at Wealthsimple since 2021. Based in Toronto, Ontario, her responsibilities include improving client interactions and overall service quality. She is involved in addressing escalated client issues, offering real-time support, and working with senior leadership on solutions for current and future challenges.
Experience at WE.org
Prior to her role at Wealthsimple, Erin Shirreff worked at WE.org as Associate Director of Client Experience from 2017 to 2020. During her tenure, she was based in Ghana and Kenya, where she executed strategies to enhance client satisfaction and departmental efficiencies. Her notable accomplishments include saving approximately $250,000 annually by reducing cancellations and refunds, and successfully merging two business units for optimized performance.
Role at Greenwood College School
Erin Shirreff served as an Admissions Officer at Greenwood College School from 2013 to 2017. Located in Toronto, her responsibilities included managing the admissions process and enhancing the school's enrollment strategies. This role helped her to develop strong organizational and communication skills essential in client-facing positions.
Early Career at Lakefield College School
Erin Shirreff's early career involved working as the Assistant Head of House at Lakefield College School from 2010 to 2011 in Lakefield, Ontario. During her 9-month tenure, she contributed to the school's residential life and student services, preparing her for future professional roles that required strong leadership and coordination abilities.
Educational Background
Erin Shirreff completed her Bachelor's degree in Sociology (BA Hons) at Durham University from 2007 to 2010. This academic background provided her with a solid foundation in understanding social behaviors and organizational dynamics, aiding her in various client experience roles throughout her career.