Jessica Varulkar
About Jessica Varulkar
Jessica Varulkar is the Team Leader Client Experience at Wealthsimple, with extensive experience in customer service and support roles across various companies.
Current Role at Wealthsimple
Jessica Varulkar currently holds the position of Team Leader Client Experience at Wealthsimple, having started in 2021. In this role, Jessica oversees client interactions and ensures that clients receive optimal service. This position places her in the center of client relationship management, with a focus on improving client satisfaction and fostering long-term engagement.
Previous Experience at Assiniboine Credit Union
Before joining Wealthsimple, Jessica worked at Assiniboine Credit Union as a Member Service Representative. Her tenure there lasted seven months, from 2020 to 2021. Based in Winnipeg, Manitoba, Canada, her role involved assisting members with their banking needs, providing financial advice, and ensuring high levels of member satisfaction.
Tenure at Payoneer
Jessica Varulkar has extensive experience at Payoneer, where she held two significant roles from 2017 to 2019. As a Team Leader in Customer Service, she led a team to deliver exceptional customer support. Concurrently, she worked as a Group Manager in Customer Service, further strengthening her leadership credentials and ability to manage multiple teams effectively. Both roles were based in the Petah Tikva Area, Israel.
Background in Customer Service and Quality Management
Jessica's career includes diverse roles in customer service and quality management across several companies. She served as a Manager of Customer Support at Online Marketing from 2016 to 2017 and handled Quality and Logistics there from 2015 to 2016. Her earlier experience at JPMorgan Chase included roles as a Trainer, Project Manager Customer Support, Team Manager, and Quality Analyst between 2005 and 2014, reflecting a robust background in quality assurance and team leadership.
Educational Background
Jessica Varulkar studied at the University of Mumbai, where she earned a Bachelor of Science (B.Sc.) degree in Statistics. She attended from 1998 to 2001, acquiring a strong foundation in statistical analysis, which has been beneficial in her various roles, particularly those involving quality analysis and customer data management.