Jordan Walker
About Jordan Walker
Jordan Walker is a Team Lead in Customer Success at Wealthsimple and an Independent Travel Concierge, with extensive experience in various roles across different industries.
Current Position at Wealthsimple
Jordan Walker is currently employed at Wealthsimple as the Team Lead in Customer Success, holding this role since 2021. In this capacity, Jordan is responsible for overseeing the customer success team, ensuring that client relationships are managed effectively and that customer issues are promptly and satisfactorily resolved. Wealthsimple, a renowned fintech company, benefits from Jordan’s experience in customer relations and team management.
Position as Independent Travel Concierge
Since 2020, Jordan Walker has been independently operating as a Travel Concierge. This self-employed role involves curating bespoke travel experiences for clients, managing travel logistics, and providing personalized travel solutions. This role showcases Jordan’s expertise in the travel industry, honed through years of varied experience in travel management and consultancy.
Professional Experience at Flight Centre Travel Group Canada
Jordan Walker held multiple positions at Flight Centre Travel Group Canada from 2016 to 2020. Starting as a Senior Travel Consultant based at Church Street, Toronto, Jordan later became an Assistant Team Leader, then a Sales Team Lead in Danforth, and eventually, a Network Manager at Flight Centre Danforth. These roles spanned from managing sales teams to leading network operations, demonstrating Jordan’s versatile skill set in the travel industry.
Education Background
Jordan Walker studied at Dalhousie University, where he earned a Bachelor of Arts (B.A.) with First Class Honours in International Development Studies and Spanish and Latin American Studies. Completing this degree between 2009 and 2013, Jordan developed a strong foundation in both international development and language studies, supporting his diversified career roles.
Early Career and Various Roles
Jordan Walker’s early career includes a variety of roles across different organizations. Starting as a Spanish Tutor in Halifax, NS, and an Administrative/Mailroom Assistant at Focus Corporation, Jordan progressively moved into more dynamic roles such as Volunteer Coordinator at Dreamspeakers International Film Festival Society, Freelance Translator for the Ontario Council for International Cooperation, and Events and Outreach Assistant at Youth Challenge International. Each position helped build a robust skill set that Jordan has leveraged in subsequent career advancements.