Lilian Chow
About Lilian Chow
Lilian Chow is a Client Experience Associate at Wealthsimple with a background in client advisory, sales, and food and beverage supervision.
Client Experience Associate at Wealthsimple
Lilian Chow currently holds the position of Client Experience Associate at Wealthsimple. She joined the company in 2021 and works remotely. In this role, Chow focuses on enhancing the client experience by building strong relationships with clients and addressing any challenges they may face. Her approach aims to continuously improve the services provided by Wealthsimple to ensure client satisfaction.
Senior Client Advisor at RBC
Prior to her current role, Lilian Chow worked at RBC as a Senior Client Advisor from 2019 to 2021. Based in Toronto, Ontario, she dedicated two years to advising clients on financial products and services. Her tenure at RBC was marked by a commitment to client success, leveraging her strong relationship-building skills to provide tailored solutions that met clients’ financial needs.
Educational Background at Western University
Lilian Chow completed her Bachelor of Arts - BA in Media, Information, and Technoculture at Western University. She attended the university from 2014 to 2018, earning a solid foundation in media studies that has proven beneficial in her professional career. Her academic background has equipped her with the knowledge needed to excel in client service roles.
Early Career Experience in Retail and Food Services
Before entering the financial sector, Lilian Chow gained a variety of experiences in different industries. She worked as a Sales Lead at Adidas Originals Store and as a Barista at Starbucks between 2018 and 2019 in Toronto. Additionally, she served as a Food and Beverage Supervisor at Canada’s Wonderland from 2016 to 2017. These roles helped her develop essential skills in customer service, sales, and team leadership.