Megan Myke (She/Her)
About Megan Myke (She/Her)
Megan Myke is the Customer Experience Team Lead at Wealthsimple, with a background in customer experience management and operations.
Customer Experience Team Lead at Wealthsimple
Megan Myke currently holds the position of Customer Experience Team Lead at Wealthsimple. Since 2020, she has been leading efforts to enhance user satisfaction and operational efficiency in the Toronto, Canada area. Megan collaborates closely with Product, Risk, Customer Support, Data, and Design teams to refine and improve the overall user experience, ensuring compliance with IRS and CRA regulations by working with external processing partners and internal teams.
Former Customer Experience Manager at Bonsai
In 2020, Megan Myke served as Customer Experience Manager at Bonsai for 10 months. In this role, she focused on improving user retention and engagement by leveraging customer feedback and conducting competitor analysis. Megan's initiatives were aimed at creating better and more satisfying customer experiences through strategic feedback implementation and market insight.
Founder and General Manager at Fully Cooked Meals
Megan Myke founded and managed Fully Cooked Meals from 2018 to 2019 in Hamilton, ON. During her tenure, she was responsible for overseeing the operational aspects of the business, drawing on her entrepreneurial skills to manage and grow the company effectively.
Manager, Payments Operations at Wave HQ
Megan Myke worked as Manager, Payments Operations at Wave HQ in the Toronto, Canada area from 2014 to 2019. She led various operational aspects related to payment processing and compliance, ensuring the efficient handling of transactions and adherence to regulatory requirements.
Education in Product Management at BrainStation
Megan studied Product Management at BrainStation and attained her qualification in 2019. Over the course of 11 months, she developed a solid understanding of product management principles, focusing on techniques to enhance product offerings and user satisfaction.
Bachelor's Degree in Sociology from University of Toronto
Megan graduated with a Bachelor's degree in Sociology from the University of Toronto. Her academic background provided her with insights into social behavior and organizational dynamics, which she applies in her professional career to better understand and serve customer needs.