Vanessa Subramaniam
About Vanessa Subramaniam
Vanessa Subramaniam is the Senior Manager and Head of Client Support Operations at Wealthsimple, with extensive experience in customer support and operations management.
Title
Vanessa Subramaniam serves as the Senior Manager and Head of Client Support Operations at Wealthsimple. Her responsibilities include overseeing client support operations, integrating advanced technologies, and managing workforce planning.
Current Role at Wealthsimple
Since 2023, Vanessa Subramaniam has held the position of Senior Manager and Head of Client Support Operations at Wealthsimple. She leads initiatives to enhance customer service efficiency through technologies like Generative AI, Zendesk, and Ada. Her role also involves executing training programs and managing resource allocation.
Previous Experience at Wealthsimple
Vanessa Subramaniam's tenure at Wealthsimple began in 2021, where she initially served as Manager of Service Levels for three months. She later advanced to Senior Manager, Client Experience Operations, a role she held from 2021 to 2023. These roles involved optimizing client service operations and enhancing client support systems.
Experience at TourRadar
From 2020 to 2021, Vanessa Subramaniam was the Global Director of Customer Support at TourRadar. Before that, she served as Head of Customer Support and Sales: Americas from 2018 to 2020. Her work at TourRadar focused on leading customer support initiatives and managing client interactions across various regions.
Career Progression
Vanessa Subramaniam's career includes notable roles at companies such as Points, Vend, and American Express. She was the Support Manager for Travel at Points from 2017 to 2018 in Toronto. At Vend, she managed Support Services for NA and EMEA from 2014 to 2017. She also served as a WSLN Learning Coach at American Express from 2013 to 2014.
Education and Expertise
Vanessa Subramaniam holds an Honours BSc in Psychology, Neuroscience, and Behavior from McMaster University. Her expertise includes developing training programs, integrating advanced customer service technologies, and optimizing support operations.