Andrew Haight
About Andrew Haight
Andrew Haight is a Support Resolutions Manager at Weave HQ, where he has worked since 2021. He has a background in data management and support roles, with previous experience at Backstage Library Works and a degree in Anthropology - Archaeology from Brigham Young University.
Current Role at Weave
Andrew Haight serves as the Support Resolutions Manager at Weave HQ, a position he has held since 2021. In this role, he is responsible for managing support resolutions and ensuring customer satisfaction. His experience in customer support and problem resolution contributes to the effectiveness of the support team.
Previous Experience at Weave
Before becoming the Support Resolutions Manager, Andrew worked at Weave HQ as a Software Support Agent for a brief period in 2021. His role involved assisting customers with software-related inquiries and issues, providing him with foundational experience in the company's support operations.
Professional Background in Library Services
Andrew has a significant background in library services, having worked at Backstage Library Works in various roles. He served as a Metadata Services Team Leader from 2017 to 2020, overseeing a team and managing metadata projects. Prior to that, he worked as a Metadata Services Data Technician from 2014 to 2016 and as a Digital Services Data Technician from 2016 to 2017, both in Provo, Utah.
Education and Academic Background
Andrew studied at Brigham Young University, where he focused on Anthropology with an emphasis on Archaeology. He completed his studies from 2005 to 2011, gaining knowledge and skills that contribute to his analytical capabilities in his professional roles. He also attended Homestead High School, where he completed his secondary education.
Early Career Experience
Before his roles in library services, Andrew worked as a Route Manager at Dry Cleaning & Beyond from 2011 to 2012 in Spanish Fork, Utah. This position involved managing logistics and customer service, providing him with early experience in operational management.