Brig Barker
About Brig Barker
Brig Barker is the Director of Support Operations at Weave HQ, where he has worked since 2019. He has extensive experience in customer service and technical support, having held various roles at companies such as Rocky Mountain ATV/MC and Captive-Aire Systems.
Current Role at Weave
Brig Barker serves as the Director of Support Operations at Weave HQ, a position he has held since 2019. In this role, he oversees the support operations team, focusing on enhancing customer service and operational efficiency. His responsibilities include designing and implementing systems that improve customer interactions and support processes.
Previous Experience at Weave
Prior to his current role, Brig Barker worked at Weave HQ in various capacities. He was the Technical Support Manager for 9 months in 2015 and served as Technical Support from 2014 to 2015. During his tenure, he implemented and deployed Zendesk as a ticketing system, integrating it with call center telephony systems to streamline support operations.
Career Background in Customer Service
Brig Barker began his career at Rocky Mountain ATV/MC, where he worked from 1999 to 2007 in multiple roles, including Customer Service Representative, Warehouse Worker, Showroom Supervisor, and Purchasing Agent. His experience in these positions provided him with a solid foundation in customer service and operations management.
Education and Qualifications
Brig Barker holds a Master of Business Administration (MBA) with a focus on Management & Strategy from Western Governors University, which he completed from 2011 to 2012. He also earned a Bachelor of Science in Technology Management with an emphasis in Drafting & Design from Utah Valley University, where he studied from 2003 to 2007.
Technical Skills and Contributions
Brig Barker has developed various technical skills throughout his career. He designed a comprehensive ticket classification system at Weave to provide actionable data for understanding customer needs. He also created custom dataflows using Domo ETL tools for business intelligence reporting and developed agent engagement metrics to enhance team performance.