Brittani Beckmann
About Brittani Beckmann
Brittani Beckmann is a Customer Success Manager and Retention Specialist at Weave HQ, where she has worked since 2019. She has a background in onboarding and customer relations, complemented by her studies in Baking and Pastry Arts.
Work at Weave
Brittani Beckmann has been employed at Weave HQ since 2019, currently serving as a Customer Success Manager - Retention Specialist. In this role, she has been responsible for managing customer relationships and ensuring client satisfaction. Prior to her current position, she worked as an Onboarding Team Lead and as an Onboarding Specialist at Weave HQ from 2018 to 2019. Her experience in these roles has equipped her with the skills necessary to effectively support customers and enhance their experience with the company.
Education and Expertise
Brittani Beckmann studied Baking and Pastry Arts at The Art Institutes from 2010 to 2012. This education provided her with foundational skills in culinary arts, which may contribute to her diverse skill set. In her professional career, she has developed technological competence and a strong service orientation, which are essential for her role in customer success management.
Background
Before joining Weave, Brittani Beckmann worked at Comcast as a CAE Collections Representative from 2013 to 2015. This experience allowed her to develop skills in customer interaction and problem resolution. Her background in both the culinary arts and customer service has shaped her approach to managing customer relationships.
Skills and Competencies
Brittani Beckmann possesses a diverse skill set that includes technological competence and service orientation. She demonstrates a solid ability to multitask and follow directions, which is crucial in her role as a Customer Success Manager. Additionally, her strong adaptability to new environments and tasks enhances her effectiveness in customer success roles.