Cesar Aguilar
About Cesar Aguilar
Cesar Aguilar is a Customer Experience Specialist with over 15 years of experience in customer service and technical support across various industries. He currently works at Weave and has previously held roles at Dealertrack, Solutionreach, and LoanPro Software.
Work at Weave
Cesar Aguilar currently serves as a Customer Experience Specialist at Weave, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and satisfaction. His responsibilities include consulting with customers on underutilized products and features, providing training opportunities, and managing logistics related to phone orders and warranty issues. Prior to this role, he worked at Weave as a Customer Success Manager Specialist from 2021 to 2023, where he contributed to customer engagement and retention strategies.
Customer Service Experience
Cesar Aguilar has over 15 years of experience in customer service and technical support across various industries. His career includes significant roles at multiple organizations, such as Dealertrack, where he worked as a Technical Client Service Representative for four months in 2019, and at Solutionreach, Inc. as an Implementation Specialist from 2015 to 2019. His extensive background equips him with the skills to address customer needs effectively and enhance their overall experience.
Technical Support Roles
Throughout his career, Cesar has held various technical support positions. He worked as a Support Engineer at LoanPro Software for four months in 2020, where he provided technical assistance and solutions. His experience also includes consulting with notable companies such as Discover Card, Visa, Reliant (NRG), Texas Children's Hospital, and United Healthcare, showcasing his ability to manage diverse client needs and technical challenges.
Education and Training
Cesar Aguilar studied at Houston Community College from 2012 to 2013. His educational background contributes to his understanding of customer service dynamics and technical support processes. He leverages this knowledge to provide training opportunities for customers, helping them gain insights into desired features and functionalities of the products they use.