Chad Okulovich
About Chad Okulovich
Chad Okulovich is an Onboarding Project Manager at Weave HQ, where he leads the Multi / Unify Project. He has extensive experience in technical support and onboarding processes, having worked in various roles at companies such as Morgan Stanley, eBay, and Infusionsoft.
Work at Weave
Chad Okulovich currently serves as the Onboarding Project Manager and Multi/Unify Project Lead at Weave HQ. He has held this position since 2020, focusing on enhancing the onboarding process for new users. His role involves training users on various Weave software functionalities, including auto-reminders, texting, and user management. He coordinates with IT teams to ensure the proper setup of phone MAC addresses and network configurations, facilitating a smooth onboarding experience.
Previous Experience
Chad has a diverse background in technical support and project management. He worked at Morgan Stanley as a TechConnect Help Desk representative for six months in 2019. Prior to that, he was a Technical Support Engineer at Workfront from 2018 to 2019. His experience also includes roles at Infusionsoft as an Advanced Support Representative from 2013 to 2017 and at eBay as part of the Global Service Desk from 2017 to 2018. Additionally, he worked as an Assistant Manager at GameStop from 2009 to 2013.
Project Leadership and Initiatives
Chad has led significant initiatives aimed at improving onboarding processes. He piloted the Unify Project, specifically targeting multi-location offices to enhance the onboarding experience. He also assisted in the development of a migration tool designed to improve transitions for current offices. His leadership in these projects demonstrates his commitment to optimizing user experiences and operational efficiency.
Education and Training
Chad Okulovich completed his high school education at Hamilton High School from 2004 to 2006. He later attended Chandler/Gilbert Community College, where he studied Game and Interactive Media Design from 2011 to 2014. His educational background has contributed to his technical skills and understanding of user interactions in the software industry.
Technical Skills and Tools
Chad utilizes various tools to manage onboarding processes and customer interactions effectively. His expertise includes using Jira, Zendesk, and Salesforce. These tools enable him to streamline workflows and enhance communication with users, ensuring a comprehensive onboarding experience.