Damon Wilkinson
About Damon Wilkinson
Damon Wilkinson is a Tier 2 Technical Support professional at Weave, where he has worked since 2022. He holds an Associate's degree in Business Administration and Management from Utah Valley University.
Work at Weave
Damon Wilkinson has been employed at Weave since 2022, currently serving as a Tier 2 Technical Support specialist. In this role, he provides advanced technical assistance to clients, addressing complex issues and ensuring customer satisfaction. Prior to his current position, he held several roles at Weave, including Technical Multi-Location Specialist for six months and Software Technical Support for two months. Additionally, he worked as Technical Phone Support for four months, contributing to his comprehensive understanding of the company's products and services.
Education and Expertise
Damon Wilkinson studied at Utah Valley University, where he earned an Associate's degree in Business Administration and Management. His studies spanned from 2019 to 2021, equipping him with foundational knowledge in business principles and management practices. This educational background supports his technical roles, enabling him to effectively communicate with clients and understand their needs.
Previous Experience in Technical Support
Before joining Weave, Damon Wilkinson worked at XANT as a Product Support Specialist from 2020 to 2021. In this position, he provided support for product-related inquiries, enhancing his skills in customer service and technical troubleshooting. His experience at XANT contributed to his qualifications for subsequent roles at Weave, where he continued to develop his expertise in technical support.
Career Progression at Weave
Damon Wilkinson's career at Weave reflects a steady progression through various technical support roles. He began as Technical Phone Support in early 2022, followed by a brief stint as Software Technical Support. His role as Technical Multi-Location Specialist allowed him to gain experience in managing support for multiple locations, culminating in his current position as Tier 2 Technical Support, where he addresses more complex technical issues.