Graydon Szabo
About Graydon Szabo
Graydon Szabo is a Customer Success Manager - Analyst at Weave HQ, known for significantly improving customer retention and resolving complex issues. He previously held various roles at doTERRA International LLC, contributing to substantial profit increases and market development.
Work at Weave
Graydon Szabo currently serves as a Customer Success Manager - Analyst at Weave HQ, a position he has held since 2021. In this role, he focuses on enhancing customer retention and engagement, successfully increasing customer retention by 40% in his first year. He addresses complex customer issues by providing advanced customization guidance and developing long-term product utilization roadmaps. Szabo also presents high-level reporting and data analysis to C-level executives, using storytelling to leverage insights for product enhancement and tailored marketing initiatives.
Previous Experience at doTERRA International LLC
Prior to his role at Weave, Graydon Szabo worked at doTERRA International LLC in various capacities. He served as a New Market Development Specialist from 2018 to 2021, where he contributed to an 87% profit increase in a new international direct selling market through collaboration with multiple teams and external partners. He also held the position of Marketing Coordinator from 2019 to 2021 and worked as an International Account Manager from 2017 to 2018, both roles based in Pleasant Grove, Utah.
Education and Expertise
Graydon Szabo possesses expertise in customer success management, data analysis, and market development. His background includes a focus on customer retention strategies and advanced problem resolution. Szabo's ability to present data-driven insights effectively to executives demonstrates his strong analytical skills and understanding of market dynamics. His experience in various roles at doTERRA has equipped him with a comprehensive understanding of international markets and customer engagement.
Achievements in Customer Retention
At Weave, Graydon Szabo achieved a significant milestone by increasing customer retention by 40% within his first year. This accomplishment was driven by his proactive approach to identifying and addressing signs of customer dissatisfaction and low engagement among small to medium-sized business customers. His strategic initiatives have contributed to a more stable customer base and enhanced overall satisfaction.
Personal Interests and Skills
Graydon Szabo enjoys playing strategic games, which he believes enhances his skills in empathy, discipline, and creative thinking. These personal interests contribute to his professional success by fostering a mindset that values strategic planning and problem-solving. His ability to apply these skills in a business context supports his effectiveness in customer success management.