James Hillyard
About James Hillyard
James Hillyard is a CX Operations Analyst at Weave, where he has worked since 2023. He has extensive experience in customer success and operations, having held various roles at Weave and previously at Solutionreach, Inc. and Wayfair.
Work at Weave
James Hillyard has held multiple positions at Weave since joining the company. He currently serves as a CX Operations Analyst, a role he has occupied since 2023. Prior to this, he worked as a Customer Experience Analyst from 2021 to 2023, focusing on enhancing customer interactions. He also served as a Customer Success Manager for one year from 2020 to 2021, where he managed customer relationships. Earlier in his career at Weave, he was an Onboarding Specialist for 10 months in 2019. Hillyard's diverse roles at Weave demonstrate his commitment to improving customer experiences and operational efficiency.
Education and Expertise
James Hillyard studied at Salt Lake Community College, where he earned an Associate's degree in General Studies. His educational background provides a foundation for his career in customer experience and operations analysis. Hillyard's expertise is reflected in his various roles at Weave, where he has developed skills in customer success management, onboarding processes, and operational analysis.
Background
Before joining Weave, James Hillyard worked at Solutionreach, Inc. as a Technical Team Lead from 2013 to 2018. In this position, he led technical teams and contributed to operational improvements. He also worked at Wayfair as a Sales and Operations Manager from 2018 to 2019, where he managed sales strategies and operational processes. Hillyard's background in technical leadership and sales operations has informed his approach to customer experience roles.
Career Progression
James Hillyard's career has shown a clear progression in the field of customer experience and operations. After starting at Solutionreach, Inc., he transitioned to Weave, where he took on various roles that increased in responsibility. His journey at Weave included positions as an Onboarding Specialist, Customer Success Manager, and Customer Experience Analyst before becoming a CX Operations Analyst. This trajectory highlights his adaptability and growth within the customer experience sector.