Jeremy Phelps
About Jeremy Phelps
Jeremy Phelps serves as the Customer Onboarding Manager for Multi-location at Weave HQ, where he has worked since 2021. He possesses extensive experience in telecommunications and technology management, having held various roles in companies such as MetTel and APX Alarm Security Solutions.
Work at Weave
Jeremy Phelps serves as the Customer Onboarding Manager - Multi-location at Weave HQ, a position he has held since 2021. In this role, he is responsible for overseeing the onboarding process for customers across multiple locations, ensuring a smooth transition and integration of services. His tenure at Weave began with a brief stint in 2021, where he worked for three months in Lehi, Utah, before taking on a more permanent role.
Background in Telecommunications
Jeremy Phelps has a robust background in telecommunications, highlighted by his experience in deploying Enterprise MPLS networks, which facilitate secure and efficient data transport. His expertise extends to Broadsoft and SIP services, essential components in modern telecommunications infrastructure. This technical knowledge complements his management skills, allowing him to effectively lead teams and projects.
Previous Work Experience
Prior to his current role at Weave, Jeremy Phelps held various positions in the telecommunications sector. He worked at MetTel in several capacities, including Advanced Services Repair Engineer, Manager of Mobility Provisioning, and Supervisor of Advanced Services Repair. His experience also includes a role as an Alarm Response Technician at APX Alarm Security Solutions Inc. and a team leader at Convergys, where he managed a team of 25-30 agents.
Education and Training
Jeremy Phelps completed his education at American Fork High School, where he studied from 2001 to 2004. He also pursued independent studies in Photography and Business over a span of 17 years, from 2000 to 2017. This educational background supports his multifaceted skill set in both technology and management.
Leadership and Team Management Skills
Throughout his career, Jeremy Phelps has demonstrated strong leadership and team management skills. At Convergys, he successfully led a team of 25-30 agents to exceed sales and service KPIs. His experience in various managerial roles has equipped him with the ability to motivate teams and drive performance in high-pressure environments.